Tourism and Hospitality
Home > Tourism and Hospitality > World of Work > World of Work
Food and Beverage
Australia has experienced significant
growth in food and beverage outlets. This is a result of the growth in the
Tourism Industry and the trend for Australians to consume more meals outside the
home. In the last ten to fifteen years a more diverse range of outlets has
become available in many regional and city areas. These outlets can be
classified by the style of service they offer.
Food service outlets |
|
|
Armed Services
Bistro
Cafes
Cafeteria
Catering Companies
Clubs
Coffee Shops
Fast Food
Function & Convention
Centres
Hospitals
Hotels & Motels
Prisons
Restaurants
Retirement Homes
Roadhouses
|
|
Variations in food service operations |
|
|
Food outlets or operations vary in a
number of ways. These include:
Type of establishment
Location
Size
Range and level of service (operational
style)
Market
Meals offered
|
|
Service (Operational) Styles include: |
|
|
Buffet
Cafeteria
Fast Food
Gueridon Service
Plate Service
Silver Service
Beverage outletsBottle Shops
Club Bars
Cocktail Bars
Dispense Bars
Entertainment Bars
Night Clubs
Non-Alcoholic Beverage Service
Outlets
Public Bars –
Hotel
Room Service and
Mini-bars
Sporting Venue Bars
Taverns
Transport (Air, Rail,
Sea)
|
|
Variation of beverage operationsBeverage outlets or operations vary in
similar ways to food outlets. These include:
Type of establishment
Location
Size
Range and level of service (operational
style)
Market
|
|
Working conditions
Hours of work
Tourism and Hospitality is a dynamic
industry, which operates 7 days a week 24 hours a day. Customers have
expectations, needs and demands that require service to be provided on weekends,
evenings and outside traditional work hours. A hospitality employee should
expect to work weekends, early, late or even split shifts. For example, a Night
Auditor in a hotel would typically work from 11pm through to 7.30am. Employers
require this flexibility from employees in order to satisfy customers needs.
Wages
The award rate of pay will depend on the
type of establishment an employee works in. In addition to this and
establishment may have an enterprise agreement in place. Many hotel employees
work under the award known as the Hotel, Resorts and Hospitality Industry
Award.
Some examples of conditions under this
award include:
- Payment of wages
- Employers must provide superannuation contributions to appropriate superannuation funds
- Additional allowances are payable to employees if certain conditions are met. Examples of these allowances include meal allowance, tool allowance and first aid allowance.
- Penalty rates exist for weekend, public holiday and overtime worked. This means that a higher rate of pay is paid to employees who work at these times.
|