Tourism and Hospitality

Home > Tourism and Hospitality > Tourism - Sales/Office operations (120 hours) > Industry core > Work with colleagues and customers > Tourism: Work with colleagues and customers

1. Give your definition of a “Team”
    
2. What is the definition of the “SMART” concept
    
3. Identify as many objectives as possible that a team meeting can achieve
    
4. What will setting goals achieve for a team?
    
5. What makes a good team member?
    
6. Do you consider the individual characteristics of a team member are important to the success of the team?  Explain your answer.
    
7. Explain the importance of prioritising the objectives of a team.

1. Give reasons for co-operation between team members
    
2. How would you prepare for a team meeting?
    
3. List the dangers a team leader would face if he/she allowed conflict to rise to the surface in a team operation.
    
4. What is the importance of clearly defined goals and objectives in a team environment? 
    
5. Explain the importance of “communication” in a team environment
    
6. Explain when you would hold team meetings.  Would you hold them on a set date and time or would you hold them as the need arises?  Explain the positives and negatives of either choice

1. You work for a large travel agency that specialises in group programs.  Therefore it is important for you to work in teams since some of the groups can be more than 200 persons.  Unfortunately you have one person in the team who is a terrific worker but does not seem to be able to work as a team member.  How would you deal with this problem?
    
2. Each Wednesday your supervisor/manager calls a staff meeting.  He/she stresses the importance of teamwork and asks if people understand what it means. What would you say to the supervisor to explain what teamwork really means? 
    
3. You work for a tour wholesaler and each department should function as a team but does not do so. Your supervisor/manager has requested your assistance in forming a team to handle operations.  You have called the first team meeting.  Explain how you would introduce the concept of working as a team to the group.
    
4. The team in which you work has finished a task set for you by senior management.  You have presented a report and proposal to senior management.  What would you expect senior management to do once they have read the report?
    
5. You have decided to create a “team” atmosphere in the office where you work.  It has not been considered before.  What would you consider important when considering the introduction of the “team” concept.

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