Tourism and Hospitality
Home > Tourism and Hospitality > Hospitality operations (120 hours) > Strand B Housekeeping units > Provide housekeeping services to guests > Provide housekeeping services to guests
Review Questions
- Explain how to use a specified piece of room equipment.
- Describe procedures for responding to housekeeping requests in your enterprise.
- How would you handle three urgent requests at once and why is it important to ensure timely delivery of equipment to guests?
- How would you know when to collect equipment from rooms?
- Why should you use a guest’s name where possible?
- Why should you report situations where a room has not been properly serviced?
- How would you respond to a guest harassing you when you delivered a requested
item?
- How would you handle a complaint about a badly serviced bathroom?
- What are the safety issues to consider when delivering equipment to a room?
Back to Provide housekeeping services to guests
|