Tourism and Hospitality
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Case studies
You are checking in a guest who is asking for recommendations on where to eat. Promote the restaurant in your establishment to the guest.Visit
and investigate the hotel restaurant or use a restaurant you are familiar
with.
Visit the resort on
.
You are a team member in a small resort, renowned for your ability to ‘upsell’.
At a meeting of all staff, the supervisor/manager says he/she wants staff in all departments to focus on selling the resort’s services (restaurants, bars, tours desk).
He/she asks you to spend 10 minutes sharing your experience and skills with the rest of the staff. What would you say?|
Your customers have finished their main
course. Sell them on the idea of dessert as you clear the
table. |
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You are cleaning a guest room and chatting to the guest. Describe how you would promote the use of the hotel’s tour desk.
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