Tourism and Hospitality

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Services of the hospitality industry

The hospitality industry is largely a service provider rather than a product provider - a hotel does not sell a customer an actual room of the hotel, but provides a service to allow the customer accommodation for the evening. Types of services that the hospitality industry can offer customers include:

Meal service/dining experiences
Beverage service
Entertainment
Accommodation
Room service
Porter/concierge
Parking
Sport and recreation facilities e.g. tennis court, spa, gymnasium
Child minding
Dry cleaning
Atmosphere and ambience
Gaming
Tourist and travel advice
Conferences and conventions
- Audio visual equipment
- Fax services
- Computer terminals
- Internet access
- Pick ups
- Additional tours/trips
- Group transport
Shopping Services
Tours and Transport
Restaurant Facilities
- Private rooms
- Buffet facilities
- Service options
- Menu options
Food & Beverage
- Service options (full, buffet, cafeteria)
- BYO
Add-on Services

Not every establishment could, or would want to, offer all services. Each establishment therefore chooses the most appropriate product mix for the type of customer they are trying to attract. The product mix is the assortment of products, services and facilities that an establishment chooses to offer to customers.

Visit and look at the services available in different hospitality establishments.

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