Tourism and Hospitality
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Activities
The Hospitality Industry
Use the information you have gathered in your Hospitality classes and source relevant information to answer the questions below. Visit the World of Work area on the HSC Online site and
State the economic importance of Tourism in Australia.
Discuss the importance of the
Hospitality Sector in the Tourism Industry.
Hospitality
organisation and structure
State the difference between
commercial and non-commercial hospitality establishments.
Describe the major vocational
areas in the Hospitality Industry.
Visit two hospitality establishments in
your local area or in Work Worlds. Choose two different establishments, one
small and one large – select on the basis of the number of departments and
staff.
Use the organisational charts and job
descriptions found in Work Worlds, your textbook or information sourced at the
establishment, to answer the following questions.
What is the range of positions in
the establishment you have chosen?
Briefly describe the main
responsibilities of each position.
Job Guide Online
Visit the
Department of Industrial Relations
hotlink and investigate the activity related to working in a
restaurant.
What is meant by the term
multi-skilling? Explain this term using the Hospitality
Industry as part of your example.
There are a variety of departments that
make up the structure of hospitality organisatons. All these departments would
be found within a large establishment.
- Finance
- Food & Beverage
- Front Office
- Gaming
- Housekeeping
- Human Resources
- Kitchen
- Leisure & Entertainment
- Maintenance
- Sales & Marketing
- Security
Visit Work Worlds or use your textbook to answer the questions below.
For each department listed identify the main functions and services.
Describe the relationship that exists between various departments. Identify why this communication takes place.
Service ethics
Discuss the “service ethic”. (Hint: Think about professionalism and consistency).
Relate the term service ethic to a fast food operation.
Visit a fast food outlet in your local area.
What did you notice about the service ethics at this establishment?
Would you expect similar service ethics from other establishments? Why?
Hospitality employee attributes
A number of personal attributes are considered highly desirable for hospitality employees.
What are these attributes? List 5 personal attributes that a Hospitality employee should have.
Write an explanation that supports your belief that you have these attributes.
Describe the strategies you could use to help you acquire these attributes?
Visit these websites to help you with your answers.
Restaurant and Caterers Association
Tourism NSW
Australian Bureau of Statistics
Web quest
Go on a web Quest to help you to identify the good sources of information on the hospitality industry and identify the websites that will assist you in updating your industry knowledge.Visit different sectors on the Work Worlds website and follow the links to more information about each sector.
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