Tourism and Hospitality

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Case Studies

You are working in a local café. Your manger is beginning a marketing campaign to attract more customers from the 18-25 year age group. Find out about the general service and product preferences of that group and work out how you might tailor your service style to meet their needs. Present your findings either verbally or in a brief report.

While you are working an overseas visitor asking directions to a local tourist attraction approaches you. He / she speaks very little English. How would you handle this situation?

Select a ritual from your own culture (getting married, a birthday celebration, a football match) and describe this ritual from the perspective of a person who has just landed on earth from the moon.
What does this exercise teach you about cultural awareness?

Research some information about your local Aboriginal and Torres Strait Islander culture and history or a current issue relating to Aboriginal and Torres Strait Islander people. Present your findings either verbally or in a brief report.

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