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Review questions
- What are your enterprise procedures for answering calls, transferring calls and taking messages?
- Where would you find the telephone numbers you need to make calls?
- Describe how the telephone system operates in your enterprise.
- You are talking to one caller, and another line rings, what would you do?
- What are some of the key techniques for telephone communication?
- Why are clear written messages important?
- What are some of the potential difficulties with telephone communication?
- What would you do if you have difficulty transferring a call?
- What are the emergency telephone procedures for your enterprise? How would you respond to a threatening phone call?
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