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Tourism and Hospitality

Home > Tourism and Hospitality > Hospitality kitchen operations (120 hours) > Core units > Develop and update hospitality industry knowledge > Develop and update hospitality industry knowledge

Attributes of a good portfolio

This industry information and updated knowledge is shared with customers and colleagues and incorporated into and applied to daily work activities to assist your effective work performance in the hospitality industry. The portfolio can also include documentation about your own experiences in the hospitality industry, in order to provide evidence.

A comprehensive portfolio contains the following information:

• Relevant information from the following sources including the media, reference books, libraries, unions, industry associations, industry journals, the Internet, personal observation and workplace experience
• Updated information relating to the hospitality industry in general, and more specifically of your workplace sector.
• Identification of the different sectors of the hospitality industry, their interrelationships and the different services available in each sector including a general knowledge of the role and function of the following:

  - Food and beverage
  - Front office
  - Food production
  - Housekeeping
  - Clubs
  - Gaming

• A description of the relationship between tourism and hospitality
• A description of the relationship between the hospitality industry and other industries
• Hospitality industry working conditions
• The name, primary objective and impact on individual staff of legislation (both State and Federal) that applies to and affects the industry in the following areas:

  - Liquor licensing
  - Health and safety
  - Hygiene
  - Gaming
  - Workplace relations
  - Workers compensation
  - Consumer protection and trade practices
  - Duty of care
  - Building regulations
  - Equal Employment Opportunity (EEO)
  - Anti-discrimination
  - Environmental issues and requirements

• Industrial relations issues and major organisations including the role of trade unions and employer groups in the industry.
• A description of the career opportunities within the industry
• A description of the work ethic required to work in the industry and industry expectations of staff
• An overview of quality assurance in the hospitality industry and the role of individual staff members in supporting these procedures

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