Tourism and Hospitality
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Review questions
- How would you define cultural awareness?
- Why is cultural awareness important in the tourism and hospitality industries?
- How does culture influence our daily lives?
- What are the dangers of stereotyping people?
- Outline the general characteristics of two overseas customer groups applicable to your workplace.
- What are the health, safety and security dangers that apply in your workplace when you are really busy?
- What should you do and not do when communicating with a person who speaks a different language?
- What are some verbal and non-verbal communication differences between people of different cultures?
- What would you do if the behaviour of a person from a different cultural group was really annoying you?
- Why do cross-cultural misunderstandings occur and how can you find solutions to cross-cultural difficulties?
- Describe a situation where cultural differences may affect workplace health and safety.
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