Tourism and Hospitality

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Practical case studies

You work in a busy café preparing drinks orders submitted by waiting staff. Two orders come in one after the other right at the end of the day. The first order is for a skimmed milk cappuccino, a flat white, a peppermint tea and an iced chocolate. The second order is for two banana smoothies, a mineral water and a hot chocolate. Describe the ingredients and equipment you would need to fulfill both orders and clean the equipment after use. When you are next in a work environment complete this task.

You are the only waiter in a small café. You have a table with a family of five with two young children. They order two mineral waters, one coca-cola and two of your freshly squeezed orange juices while they decide on the food they wish to order. As you are preparing the drinks two tables of two arrive at the same time. Serve all these customers.

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