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Tourism and Hospitality

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Hospitality operations (120 hours) | Hospitality kitchen operations (120 hours) | Hospitality operations (240 hours) | Tourism - Sales/Office operations (120 hours) | Tourism - Sales/Office operations (240 hours)

Hospitality operations (120 hours)

• Core units
  • Work with colleagues and customers
  • Work in a socially diverse environment
  • Follow health, safety and security procedures
  • Develop and update hospitality industry knowledge
  • Communicate on the telephone
  • Follow workplace hygiene procedures
• Strand A Food & Beverage units
  • Provide a link between kitchen and service areas
  • Provide food and beverage service
  • Prepare and serve non alcoholic beverages
  • Promote products and services to customers
• Strand B Housekeeping units
  • Provide housekeeping services to guests
  • Clean premises and equipment
  • Prepare rooms for guests
  • Develop and update local knowledge
  • Promote products and services to customers

Hospitality kitchen operations (120 hours)

• Core units
  • Work with colleagues and customers
  • Work in a socially diverse environment
  • Follow health, safety and security procedures
  • Develop and update hospitality industry knowledge
  • Communicate on the telephone
  • Follow workplace hygiene procedures
• Kitchen operations units
  • Organise and prepare food
  • Present food
  • Receive and store stock
  • Clean and maintain premises
• Additional units
  • Provide a link between kitchen and service areas
  • Use basic methods of cookery
  • Access and retrieve computer data
  • Prepare and serve non alcoholic beverages
  • Prepare sandwiches

Hospitality operations (240 hours)

• Core units
  • Work with colleagues and customers
  • Work in a socially diverse environment
  • Follow health, safety and security procedures
  • Develop and update hospitality industry knowledge
  • Communicate on the telephone
  • Follow workplace hygiene procedures
• Strand A Commercial cookery
  • Cookery units
    • Organise and prepare food
    • Present food
    • Receive and store stock
    • Clean and maintain premises
    • Use basic methods of cookery
    • Implement food safety procedures
  • Additional units
    • Prepare sandwiches
    • Prepare appetisers and salads
    • Prepare stocks and sauces
    • Prepare soups
    • Prepare vegetables, eggs and farinaceous dishes
• Strand B Accommodation services
  • Housekeeping units
    • Provide housekeeping services to guests
    • Clean premises and equipment
    • Prepare rooms for guests
  • Front office units
    • Develop and update local knowledge
    • Promote products and services to customers
    • Receive and process reservations
    • Produce documents on computer
    • Provide porter services
  • Additional units
    • Provide valet services
    • Perform clerical procedures
    • Access an retrieve computer data
    • Provide accommodation reception services
    • Maintain financial records
    • Process financial transactions
• Strand C - Cross-functional operations
  • Housekeeping units
    • Promote products and services to customers
    • Provide housekeeping services to guests
    • Clean premises and equipment
    • Prepare rooms for guests
  • Food and beverage units
    • Provide a link between kitchen and service areas
    • Provide food and beverage service
    • Prepare and serve non alcoholic beverages
  • Kitchen operations units
    • Organise and prepare food
    • Present food
    • Receive and store stock
    • Clean and maintain premises
    • Prepare sandwiches
• Strand D - Food and beverage service and kitchen operations
  • Food and beverage units
    • Promote products and services to customers
    • Provide a link between kitchen and service areas
    • Provide food and beverage service
    • Prepare and serve non alcoholic beverages
  • Kitchen operations units
    • Organise and prepare food
    • Present food
    • Receive and store stock
    • Clean and maintain premises
    • Use basic methods of cookery
  • Additional units
    • Prepare appetisers and salads
    • Prepare sandwiches

Tourism - Sales/Office operations (120 hours)

• Industry core
  • Work with colleagues and customers
  • Work in a socially diverse environment
  • Follow health, safety and security procedures
  • Develop and update tourism industry knowledge
  • Communicate on the telephone
  • Perform clerical procedures
  • Access and retrieve computer data
  • Produce documents on computer
  • Process financial transactions

Tourism - Sales/Office operations (240 hours)

• Industry core
  • Work with colleagues and customers
  • Work in a socially diverse environment
  • Follow health, safety and security procedures
  • Develop and update tourism industry knowledge
  • Communicate on the telephone
  • Perform clerical procedures
  • Access and retrieve computer data
  • Produce documents on computer
  • Process financial transactions
• Industry elective units
  • Access and interpret product information
  • Source and provide destination information and advice
• Additional elective units
  • Process non-air documentation
  • Develop and update local knowledge