Tourism and Hospitality
Home > Tourism and Hospitality > Hospitality operations (240 hours) > Strand D - Food and beverage service and kitchen operations > Food and beverage units > Promote products and services to customers > Promote products and services to customers
Product knowledge and the sales function
Customers rely on sales people to:- Give accurate and up to date information
- Satisfy their needs
- Reinforce their expectations
- Instill confidence about their purchasing decisions
- Assist them in problem solving
In the hospitality industry, the sales person could be a food and beverage attendant, receptionist, guest services agent
, caterer/chef,
housekeeper or any other staff member who comes into contact with
customers.
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