Tourism and Hospitality

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Case studies

You are checking in a guest who is asking for recommendations on where to eat. Promote the restaurant in your establishment to the guest.

Visit

and investigate the hotel restaurant or use a restaurant you are familiar with.

Visit the resort on

. You are a team member in a small resort, renowned for your ability to ‘upsell’. At a meeting of all staff, the supervisor/manager says he/she wants staff in all departments to focus on selling the resort’s services (restaurants, bars, tours desk). He/she asks you to spend 10 minutes sharing your experience and skills with the rest of the staff. What would you say?

Your customers have finished their main course. Sell them on the idea of dessert as you clear the table.

You are cleaning a guest room and chatting to the guest. Describe how you would promote the use of the hotel’s tour desk.

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