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Reservation flow chart
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Step
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Information
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Your Dialogue
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Greeting |
Establish if - Enquiry - Reservation - Cancellation - Amendment (How may I help you) |
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Obtain Basic Information |
Surname, Initial, Status Length of Stay Number of Pax Type of Room Market Segment |
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Check Availability Up sell Down sell |
Guest needs, expectations Previous stays Reason for stay |
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Obtain Additional Information Details given to guest |
Accepted MOP/Guest MOP Check in time /release time ETA/Mode of transport Deposit requested Guaranteed booking Pre registration Contact, address, telephone number Remarks Requests |
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Farewell |
Repeat/confirm basic information |
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Back to Receive and process reservations