Tourism and Hospitality
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THHBFO10A: Provide porter services
This unit deals with the skills and knowledge required to provide services associated with bell desk or concierge in a commercial accommodation establishment. Within small accommodation operations, these tasks may be carried out by reception or other staff.Bell desk services may include but are not limited to:
- wake-up call
- messages
- organisation of transport
- luggage pick up
- paging of guests
- preparation of guest information directories
Critical Aspects of Assessment
Demonstrate a knowledge of the range of services offered by the bell desk, ability to provide courteous and friendly service to guest and ability to safely handle baggage.Activity
Activity
Review questions
Case studies