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Review questions
- What are typical hotel / motel procedures for handling
group luggage at arrival and departure?
- What is the process for providing a specified bell desk
service?
- Describe a range of services offered by the bell desk
in accommodation establishments.
- Explain the process for lifting and carrying heavy
luggage.
- Outline typical security procedures for luggage storage
rooms.
- What issues would you need to consider in planning the
pick-up of group luggage from rooms?
- Why is it important to check guest arrival and
departure lists?
- What room features might you explain to guests and
how?
- In what situations does a porter need to communicate
with other front office or housekeeping staff?
- What would you do if a guest had stored a piece of
luggage and you couldn’t find it in the storage
room?
- What would you do if several pieces of luggage fell off
a trolley and what could you do to prevent this
situation?
What physical injuries do you risk if luggage is not
handled safely and what are the key things to remember when
lifting heavy luggage?
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