Tourism and Hospitality

Review questions

What are typical hotel / motel procedures for handling group luggage at arrival and departure?
What is the process for providing a specified bell desk service?
Describe a range of services offered by the bell desk in accommodation establishments.
Explain the process for lifting and carrying heavy luggage.
Outline typical security procedures for luggage storage rooms.
What issues would you need to consider in planning the pick-up of group luggage from rooms?
Why is it important to check guest arrival and departure lists?
What room features might you explain to guests and how?
In what situations does a porter need to communicate with other front office or housekeeping staff?
What would you do if a guest had stored a piece of luggage and you couldn’t find it in the storage room?
What would you do if several pieces of luggage fell off a trolley and what could you do to prevent this situation?

What physical injuries do you risk if luggage is not handled safely and what are the key things to remember when lifting heavy luggage?