Tourism and Hospitality
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Review questions
- Describe check-in and check-out procedures for individuals and groups.
- How would you prepare an arrivals list?
- What procedures should you follow in preparing and checking guest accounts?
- Explain the features of typical documentation used for arrivals and departures.
- What sort of reports does reception need to produce?
- What planning and preparation would you undertake when beginning a reception shift and how would this assist you in organising your time?
- What questions might you ask guest on check-in and what information could you offer to arriving guests?
- In what situations would you need to liaise with colleagues from other departments of your establishment?
- What would you do if a person arrived without a booking and no room was available?
- How would you advise a guest that their room was not ready?
- What security issues are important for reception staff?
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