Tourism and Hospitality
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Dockets, Invoices and Vouchers
Every transaction posted to an account requires proof (source document). In the case of restaurant and bar charges the front desk receives the signed docket (invoice) from the restaurant to charge to the guest account. In the case of a fully integrated computer system with POS terminals, the charges are posted to guest accounts on line from the POS terminal in each RPD. However, the cashier's summary and all invoices are sent to reception and the signed dockets are held at the front desk with other guest information until the guest checks out.However, if the GSA has made a posting error, if money is paid out on behalf of the guest, or when payments have to be refunded, no docket or invoice may be available. In this case a cashier's voucher must be raised to accompany the transaction. In the instance of a "paid out" or "refund" the guest should sign the voucher. In the case of a correction or adjustment, the transaction must be authorised by management.
If money is paid to a guest or on behalf of a guest, the amount of the shift banking will be reduced by the total amount paid out and/or refunded.
Exercise - Prepare "Paid Out" And "Refund Vouchers"
You are working at the "Sandy Beach and Sun Resort" as Front Office Cashier.
During this morning's shift, the following transactions have occurred:
| Room | Guest Name | Transaction | Amount |
| 103 | Plotter Mr/s | Refund prepayment | $ 83.00 |
| 405 | Clerk Ms H | Pay out for Taxi | $ 17.00 |
| 310 | Forest Mrs P | Postal Charges Paid Out | $ 11.80 |
| 708 | Blake Ms L | Courier Payment | $ 27.50 |
| 609 | Mulch Mr/s S | Theatre Tickets | $ 240.00 |
| 405 | Clerk Ms H | Vending Machine (Cigs) | $ 10.00 |
All transactions have been authorised by the Front Office Manager, Ms Maria Pedant.
A) Prepare the appropriate vouchers for each transaction. (Vouchers on next page)
B) Calculate your shift banking
| At the end of your shift your gross banking should be | $ 5600.50 |
| After deducting your refunds/pay outs | |
| Your net banking should be | $ ___________ |
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