Tourism and Hospitality

Home > Tourism and Hospitality > Hospitality operations (240 hours) > Strand B Accommodation services > Additional units > Maintain financial records > Maintain Financial Records

Balance revenue producing departments

Depending on the size of the hotel and the number of sales outlets (RPDs) a variety of charges are incurred in a hotel.

As soon as a charge is incurred it is posted (1) to its respective department as a debit entry and (2) as a credit to the method of payment. At the same time the departmental cashier (3) enters the charge on a cashier's summary form and in the case of a charge to a room account (4) sends the docket immediately to the front office cashier.

The system used to record these transactions may be in manual form, using an electronic cash register or a point of sale terminal (POS). An integrated computer system will eliminate the need to rush dockets to the front office cashier as these are posted instantaneously to the guest account from the POS.

At the end of each trading period the departmental cashier balances all charges and payments by:

Adding all dockets
Adding and cross balancing the summary sheet
Printing a report of the transactions posted (ECR or POS)
Comparing the three to ensure they match

Complete the guest account activity

Back to Maintain Financial Records