Tourism and Hospitality

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Case Studies

You are working on the front desk at morning departure time. Five guests are leaving. You have a cash float of $250 and operate with a non-automated cash drawer. Accounts have already been prepared as follows:

Guest 1, total charge $325 - pays by cheque
Guest 2, total charge $55 - pays in cash with a $100 bill
Guest 3, total charge, $165 - pays $150 by American Express and the rest in cash
Guest 4, total charge $245 - pays by Visa
Guest 5, total charge $165 - $150 of which has been pre-paid and $15 in cash with a $50 bill

You also need to process a deposit of $50 that has arrived for a future booking before finishing your shift.
Complete the processing of all these payments and reconcile your takings.

Write a checklist for your reception desk colleagues ‘Ten important things to remember when processing financial transactions’.

You work in busy licensed restaurant and a customer has presented a credit card for a payment for their table of ten. The electronic funds machine is currently off-line. Explain the procedures for completing a manual credit card payment including clearing establishment floor limit which has been exceeded in this case.

Demonstrate an appropriate method for returning change to a customer for the following transactions:

Transaction Amount	Amount Tendered	Change Due
$14.45	$20.00	__________
$3.95	$50.00	__________
$17.05	$20.00	__________
$7.35	$10.00	__________

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