Tourism and Hospitality

Effective Communication

Look at the following example of effective communication

Jacques	Good morning, Sammy’s Sandwiches, this is Jacques.
Petra	Hello Jacques, Petra here. I have today’s order for you.
Jacques	Hello Petra. Today’s order—What will it be? I have my pen ready.
Petra	Three sandwiches today, please, and six coffees.
Jacques	Three sandwiches and six coffees. Right! What are they to be?
Petra	The sandwiches: Two ham and tomato, and one egg and lettuce. The ham and tomato are both on rye bread, and the egg and lettuce is on multigrain.
Jacques	So it’s two ham and tomato on rye and one egg and lettuce on multigrain. Toasted?
Petra	Oh, yes! I forgot—one of the ham and tomatoes is to be toasted.
Jacques	One of the ham and tomatoes toasted. That’s the sandwiches organised. Now what about the six coffees?
Petra	Easy today: three cappuccinos and three black, please. No sugar.
Jacques	Three cappuccinos and three blacks, no sugar.
Petra	Yes, that’s right. And Jacques, would you mind giving me a call when they’re ready, so I can come and collect them. My number is 9316 8439.
Jacques	9316 8429, fine, give me about 15 minutes.
Petra	Did you say 9316 8429? My number is 9316 8439.
Jacques	Oh, sorry! 9316 8439. I’ll ring you soon. Goodbye, Petra. Thanks for the order.

Why is this an example of effective communication?

Suggested response