Tourism and Hospitality

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Activities

The Hospitality Industry

Use the information you have gathered in your Hospitality classes and source relevant information to answer the questions below. Visit the World of Work area on the HSC Online site and

State the economic importance of Tourism in Australia.

Discuss the importance of the Hospitality Sector in the Tourism Industry.

Hospitality organisation and structure
State the difference between commercial and non-commercial hospitality establishments.

Describe the major vocational areas in the Hospitality Industry.

Visit two hospitality establishments in your local area or in Work Worlds. Choose two different establishments, one small and one large – select on the basis of the number of departments and staff.

Use the organisational charts and job descriptions found in Work Worlds, your textbook or information sourced at the establishment, to answer the following questions.

What is the range of positions in the establishment you have chosen?
Briefly describe the main responsibilities of each position.
Job Guide Online

Visit the Department of Industrial Relations hotlink and investigate the activity related to working in a restaurant.

What is meant by the term multi-skilling? Explain this term using the Hospitality Industry as part of your example.

There are a variety of departments that make up the structure of hospitality organisatons. All these departments would be found within a large establishment.

Finance
Food & Beverage
Front Office
Gaming
Housekeeping
Human Resources
Kitchen
Leisure & Entertainment
Maintenance
Sales & Marketing
Security

Smaller establishments’ may have some of these departments.

Visit Work Worlds or use your textbook to answer the questions below.
For each department listed identify the main functions and services.
Describe the relationship that exists between various departments. Identify why this communication takes place.

Service ethics
Discuss the “service ethic”. (Hint: Think about professionalism and consistency).
Relate the term service ethic to a fast food operation.

Visit a fast food outlet in your local area.
What did you notice about the service ethics at this establishment?
Would you expect similar service ethics from other establishments? Why?

Hospitality employee attributes
A number of personal attributes are considered highly desirable for hospitality employees.
What are these attributes? List 5 personal attributes that a Hospitality employee should have.
Write an explanation that supports your belief that you have these attributes.
Describe the strategies you could use to help you acquire these attributes?

Visit these websites to help you with your answers.
Restaurant and Caterers Association

Tourism NSW

Australian Bureau of Statistics

Web quest

Go on a web Quest to help you to identify the good sources of information on the hospitality industry and identify the websites that will assist you in updating your industry knowledge.
Visit different sectors on the Work Worlds website and follow the links to more information about each sector.

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