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Tourism and Hospitality

Home > Tourism and Hospitality > Hospitality operations (240 hours) > Core units > Develop and update hospitality industry knowledge > Develop and update hospitality industry knowledge

Range of evidence

The evidence should include a variety of, but is not limited to the following documents:

1. Job description or duty statement
2. References, letters of thanks from customers
3. Awards or prizes obtained
4. Qualifications
5. Journals or logbooks signed and dated by the supervisor
6. Supervisor’s reports, appraisals or performance evaluations
7. Peer or self assessments from the workplace
8. Menu with photographs and brief annotations, food orders, equipment requisitions, booking details recording client requests for functions/events, budget details
9. Memos to other personnel or department relating to the organisation of a function or event
10. Staff rosters and work activity schedules
11. Attendance at training programs or seminars and who conducted them
12. Participation of committees e.g. Occupational Health & Safety, Fire Warden or First Aid Officer
13. Samples of training programs completed or that you have written and/or delivered at the workplace.

References included to detail practical experience or demonstration of knowledge and skills should clearly stipulate the following information where possible:

• The position in which you have been employed, specific duties
• Skills and tasks demonstrated and observed by referees
• Level of responsibility for the position held
• Type of employment( full-time, part-time or casual) and the length of time employed
• Contact details for referees and persons issuing references.

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