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Effective strategies
If an embarrassing situation does arise, establish what the problem is, then act to correct the difficulty as quickly as possible. Don’t ridicule the person. Show respect for the person’s viewpoint. This is important when working in a team.Examples of effective strategies
Misunderstanding |
Possible causes |
Effective strategies |
|
English is not always your
colleague’s first language. Giving simple instructions when preparing for
restaurant service. |
Inappropriate verbal communications for
example use of jargon and Australian colloquialisms. |
Ensure clear instructions are given
slowly for the other person to understand. Ensure there is not other interference from the surrounding environment when giving instructions. Allow adequate time for them to take notes. Ask them to carry out procedure so you can see they have understood. Learn by your mistakes when something has not worked—consider why. |
|
Religious beliefs |
Customs, obligations and commitments to
extended family members that may affect a colleague’s availability to
work. |
Talk to friends and colleagues. Contact
different associations, religious centres or community clubs and incorporate
into group meetings to educate. |
|
Methods of problem
solving |
Levels of formality or informality in
reference to how the colleague views a supervisor. When dealing with problems
they may not seek assistance from the supervisor or refer to a senior staff member to resolve a conflict when it is most appropriate. |
Support the individual’s approach
and encourage them to consider approaching problems from a group perspective.
Use regular meetings to provide the time and place to present and resolve problems. |
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