Tourism and Hospitality
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Case
studies
Your supervisor / manager keeps getting
annoyed that your work area is really messy. You and your workmates agree, but
there’s no system or rules to follow. Work together to come up with a way
of ensuring the area is kept clean and tidy. Present the idea to your supervisor
/ manager and obtain his / her support.
Two customers start complaining loudly
that they have been waiting too long to be served. You are in the middle of
serving another customer. What would you do?
You go home to delightedly tell your
family that you’ve just been offered a job in customer service. Your
younger brother says “What does customer service mean?” What is
your response?
You are sure that the storage cupboard
should be set up in a particular way. Your colleague is equally sure that it
should be set up differently. What would you do to solve this
problem?
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