Tourism and Hospitality
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Glossary - terminology
The Hospitality Industry has industry specific language,
called ‘jargon’. The following words are commonly used by hotel
employees, but not used by guests. Guests need plain English
explanations.
Complete the following table in your own words.
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GLOSSARY
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YOUR EXPLANATION
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Adjoining/Adjacent Room
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Amend
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Application Only
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Black List
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Bottom Rate
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Conference
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Confirmed Reservation
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Convention
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Corporate Rate
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CRC
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Cut Off Date
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Day Use/Day Rate
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Density Chart
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Deposit
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Deposited Reservation
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Do not move
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DOA
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DOD
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Down Sell
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Free Sale
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Geographical Code
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Group
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GSA
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Guest History
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Interconnecting Rooms
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Occupancy %
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Occupancy Forecast
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Origin of Guest
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Over booked
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Porterage
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Pre Payment
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Pre-allocate
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Pre-assign
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Pre-registration
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Published Rate
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Rack Rate
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Regular Guest
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Reservation
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Reservation Enquiry
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Reservation Request
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Reservation Sales Agent
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Room Attributes
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Room Availability
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Room Night
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Room Rate
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Room Type
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Rooming List
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Run of House Rate
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Segment
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Source of Booking
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Space Selling
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Special Requests
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Star Rating
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Stop Sell
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Top Rate
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Up sell
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Voucher
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Whitney
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