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Scenarios
Complete the requirements for each of the following scenarios. You can either check your answers as you go by clicking on the Answer link next to each scenario, or you can check all your answers at the end.
- The travel agency where you work has asked you to put together a group
tour to Japan for 30 people. It will include flights, visits to Tokyo,
Yokohama, Kyoto, Osaka, Nara, Hiroshima and Fukuoka. You have chosen the
hotels. There will be sightseeing with an English-speaking tour guide.
The highlights will be a Japanese meal and a day cruise of Yokohama Harbour.
In each city there will be a brief meeting at which the group will be “orientated”
in respect of the area they are visiting. There has been a request by the
group for a few days in Osaka for them to rent cars and tour by themselves
in the area outside Osaka. The group has indicated they want information
on how they should carry their spending money and also insure themselves
against any loss, etc.
List all the product types in the travel and tourism industry that this program will include.
Answer
- The wildlife park where you work has arranged for some travel agents
to visit the park during a familiarisation tour. What information would
you need to prepare to ensure the travel agents will be able to source
details of your product when they return home?
Answer
- You have been requested to obtain information for a new Australian tour
itinerary that the wholesaler for which you work will put together. The
tour will visit Darwin and the Red Centre. Whilst in Darwin, the tour will
take a “side trip” to Kakadu and Lichfield Parks. List the
different sources for obtaining this information.
Answer
- When work
ing in a retail travel agency, what is some of the basic information
you should advise a client of when they make a reservation?
Answer
- A client is booking a trip to the USA with you. You show her a choice
of flights. She is happy with the timings on the way over but when you
tell her she has a choice of taking either of two flights from Los Angeles
that will arrive either “+1” or “+2”. She is very
confused. She now wants to know why the flights on the way over do not
show “-1” or a “-2”!! How would you explain
the timetable entries?
Answer
- The client decides she wants to fly to New York, direct from Sydney.
You choose a flight and then mention it is a “code share” flight.
This really confuses the client! How would you explain the term “code-share” flight?
Answer
- Your client now decides to take a tour from New York along the East Coast
of the USA. What sort of information would you need to prepare for the
tour wholesaler to ensure the booking has been made correctly?
Answer
- The client is travelling by herself and does not want to share a room
with another passenger. What type of cost should you look for in the brochure?
The client then asks why the complete cost of the tour
is not double that for a person sharing a room with another person. How
would you explain this?
Answer
- You have it all ready! Suddenly your client comes in again and says: “Mum
and Dad want to come with me! But they don’t want to share a room
with anyone else, just the two of them.” You assure your client that
this would not be a problem and advise they will have a “twin share” room.
Your client really doesn’t understand. Explain what sort of accommodation
her parents will have for the trip.
Answer
- A retired couple visits the agency where you work. They have not had
time to travel much whilst they were working and now they would like to
see as much of Tasmania as they can in ten days. They want a low cost coach
tour that is comfortable. Identify and access a tour that you feel suits
this customer type. Write down the features and benefits you think would
be most appropriate to your clients’ needs.
Answer
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