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Tourism

Home > Tourism > Tourism - Sales/Office operations (240 hours) > Core > Access and interpret product information > Access and Interpret product information

Review questions

You may find it helpful to refer to the Key terms and concepts when answering the following questions. You can either check your answers as you go by clicking on the Answer link next to each question, or you can check all your answers at the end.

1. List as many sources of tourism information as you can.
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2. What do the following acronyms (initials) stand for?
   • AFTA
   • BSP
   • IATA
   • TCF
   • OAG
   • QANTAS
   • UFTAA
   • MICE
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3. How are airline flights identified?
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4. What is the method used by airlines to abbreviate and identify cities around the world?
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5. What is the meaning of “Features and Benefits” in the travel industry?
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6. Explain what the following abbreviations mean
   • TWN
   • PP
   • ETD
   • SGL SUP
   • TRP REDUCTION
   • QUAD
   • EX SYD
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7. If you saw the “1-3-567” in an airline timetable next to a flight number what would it mean?
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8. If a cruise were described as a “3-night cruise” what would its duration be in days?
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9. We often see special offers advertised as offering an “upgrade”, “a bonus” or being a “value-added product”. What do each of these terms mean?
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10. What do the following mean?
    • FIT travel
    • Collision Damage Waiver (in motor vehicle rental)
    • Personal Accident Insurance (in motor vehicle rental)
    • Group travel
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11. What sort of "commercial agreements" would be relevant to
    1. Tour Wholesaler
    2. Retail Travel Agency
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12. When sourcing a product for a client, what things should you consider?
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13. Explain the following:
    • room service
    • mini bar
    • concierge
    • porterage
    • gratuities
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14. What is meant by:
    • European plan
    • modified American plan
    • American plan
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15. Convert the following 24-hour clock times to 12-hour clock:
    • 1530
    • 2215
    • 0920
    • 1750
    Answer

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