Tourism
Home > Tourism > Tourism - Sales/Office operations (240 hours) > Core > Access and interpret product information > Access and Interpret product information
THTSOP03B Access and interpret product information
This unit deals with the skills and knowledge required to access and interpret specific tourism product information. Tourism personnel need to correctly interpret product information to fulfil a range of sales and operational activities such as selling tourism products and issuing documentation. This unit does not cover detailed interpretation of airfare information.
Examples of tourism product information are:
Airline timetables |
Travel brochures |
|---|---|
Visa information |
Booking conditions |
Critical aspects of assessment
Evidence of the following is critical:
- Ability to access and correctly interpret information on different categories of tourism products within enterprise acceptable timeframes.
- Knowledge of product terminology and procedures (the range of products will vary according to the industry sector and workplace).
Contents
Key terms and concepts
Review questions
Activities
Scenarios
