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Case study 3

A limited trip

Short answer question:

When seeking advice about visiting a local area, travellers have an expectation that all tourism staff have an in-depth knowledge of the range of products and services available.

There are many reasons why incorrect or missed information could limit visitors’ enjoyment or create a poor impression of a local region.

Give two examples of how visitors’ experiences could contribute to a trip which is less enjoyable than it could have been.

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