Why develop and update local knowledge?

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers.
Visitors arriving in a local area will usually expect staff employed at a sporting event, in a local motel, working at a theme park or the Visitors Information Centre to have a good local .

Travellers' questions could be about local history, banking hours, different restaurants, population , location of the train station, major industries, services at a local church or mosque and much more.

It is vital to have the skills to respond quickly to a range of common client questions with and accurate information to :
o Provide a high level of satisfaction
o Encourage repeat customers or new by word of mouth
o Perform the job competently and with

Travel products and services are constantly and staff at a local event or at a Visitor Information Centre may be asked questions about:
o The location and surrounding districts, safe camping or caravan areas, national parks, weather patterns or local flora and fauna
o , transport, sightseeing opportunities, attractions and current sporting or cultural events
o The location of a car rental depot or the station

There are usually a variety of personal opportunities for Tourism employees to update general local information and to learn new skills by:
o Networking with employees from different industry
o Participating in industry
o Attending new product
o Maintaining a keen interest in current activities
o Reading about interesting local