Back to Develop and update local knowledge
Why develop and update local knowledge?
Gap-fill exercise
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Visitors arriving in a local area will usually expect staff employed at a sporting event, in a local motel, working at a theme park or the Visitors Information Centre to have a good local
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
.
Travellers' questions could be about local history, banking hours, different restaurants, population
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
, location of the train station, major industries, services at a local church or mosque and much more.
It is vital to have the skills to respond quickly to a range of common client questions with
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
and accurate information to :
o Provide a high level of
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
satisfaction
o Encourage repeat customers or new
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
by word of mouth
o Perform the job competently and with
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
Travel products and services are constantly
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
and staff at a local event or at a Visitor Information Centre may be asked questions about:
o The
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
location and surrounding districts, safe camping or caravan areas, national parks, weather patterns or local flora and fauna
o
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
, transport, sightseeing opportunities, attractions and current sporting or cultural events
o The location of a car rental depot or the
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
station
There are usually a variety of personal opportunities for Tourism employees to update general local information and to learn new skills by:
o Networking with employees from different industry
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
o Participating in industry
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
o Attending new product
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
o Maintaining a keen interest in current
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
activities
o Reading about interesting local
Accommodation
business
changing
confidence
current
customer service
familiarisations
general knowledge
geographic
history
launches
local
railway
sectors
statistics
Check
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