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THHGGA02B Perform office procedures
Introduction
This unit deals with the skills and knowledge required to complete a range of routine office procedures and activities, including writing simple correspondence.
Note: This unit does not cover specific financial skills. These can be found in other units such as THHGFA01B Process financial transactions.
Critical aspects of assessment
- Collating and filing documents
- Researching simple information in order to complete tasks
- Organising information so that it is easily accessible
- Drafting correspondence for different purposes and situations
- Adapting communication style to suit different needs
- Writing and responding to customers' correspondence
- Organising and prioritising daily work
- Planning details of correspondence to be written
- Using communication equipment such as photocopiers, computers and fax machines
- Communicating with customers and colleagues
- Working with colleagues in the same or other departments or sections
- Dealing with difficult customers or technical problems associated with using equipment
- Simple tasks such as counting or calculating quantities of documents, reading financial information and documents
Case studies
Preparing a circulation slip
Preparing a memorandum
Preparing a fax
Preparing a letter and draft
itinerary