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Case study 5 – A uniform dilemma
Short answer question:
Nancy has a casual job working for a company operating full day harbour cruises.
Her duties include issuing cruise tickets then boarding the boat, mingling
with passengers, serving tea and coffee and generally assisting the cruise
guide.
After her induction training Nancy started the job last week and the cruise
guide was very happy with her performance. Nancy was issued with a company
uniform that she thinks is too conservative.
This morning Nancy decided not to wear the uniform cap and the flat, lace-up
rubber soled shoes. She wore her own flat, non-rubber soled, leather thongs,
rolled up her shirt sleeves to the top of her arms and shortened the skirt.
Discuss Nancy’s behaviour.
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