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Case study 2

A familiarisation report

Short answer question:

Fahim has beeyn emploed for 14 months as a Junior Receptionist/Assistant for a State Tourism Authority based in a capital city. He returned yesterday from his first familiarisation operated by a local domestic wholesaler that operates tours to a large country town in his state.

Explain and discuss how and why tourism employees should report their experiences after a familiarisation (also called a ‘famil’ or an ‘educational’).

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