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Blankety-blanks exercise 1

Why develop and update local knowledge?

Print out the following page and use the words below to fill the blanks. The game is complete when all blanks have been filled.

general knowledge	customer service	statistics
business	launches	railway
local	changing	geographic
accommodation	confidence	current
history	sectors	familiarisation

Visitors arriving in a local area will usually expect staff employed at a sporting event, in a local motel, working at a theme park or the Visitors Information Centre to have good local ..................... ........................ .

Travellers’ questions could be about local history, banking hours, different restaurants, population ........................... , location of the train station, major industries, services at a local church or mosque and much more.

It is vital to have the skills to respond quickly to a range of common client questions with .............................. and accurate information to:

provide a high level of ............................................................................. satisfaction
encourage repeat customers or new ............................................ by word of mouth
perform the job competently and with ...............................................

Travel products and services are constantly ............................................. and staff at a local event or at a Visitor Information Centre may be asked questions about:

the .................................. location and surrounding districts, safe camping or caravan areas, national parks, weather patterns or local flora and fauna
............................................ transport, sightseeing opportunities, attractions and current sporting or cultural events
the location of a car rental depot or the …………………………….. station.

There are usually a variety of personal opportunities for Tourism employees to update general local information and to learn new skills by:

networking with employees from different industry .............................................
participating in industry ....................................................................................
attending new product ...............................................................
maintaining a keen interest in current ....................................... activities
reading about interesting local ........................................................

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