Tourism
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Gap fill exercise
Using words from the list below, fill the gaps in the following sentences:
| aware | good interpersonal skills | job |
| merit | Equal Employment Opportunity | stereotyping |
| Aboriginal culture | Affirmative Action Legislation | culture |
| a positive attitude | a warm personality | customer service |
In all tourism workplaces, there is emphasis on finding the best person for
the
........................................................ regardless of their
sex or nationality.
.................................................................
is the assumption that all people from the same culture are all the same.
The Australian ................................................... is
the oldest living culture in the world today.
Three qualities for success in a tourism workplace could be:
- ...........................................
- ...........................................
- ...........................................
By being culturally aware, you will provide good ...............................
..............................
.................................................. could
be defined as the way we live, the way we behave, our beliefs, values and customs.
.............................. .......................................
.................................. is the principle of merit applied fairly
in the workplace. It means we
can use everyone’s special skills and abilities.
......................................... ......................................
......................................means that every company in Australia
employing more than 100 women must have a program to promote EEO for women.
Job appointment and promotion should be based on ..........................................
To succeed in the Tourism industry and to provide excellent customer service,
it is vital that you are culturally ......................................................
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