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Tourism - Sales/Office operations (120 hours) | Tourism - Sales/Office operations (240 hours)
Contributors to this site include:
Writers: Carole Allen, Lee-Anne Talbot
Vocational Education in Schools Directorate support: Glen Bennett, Sheryle Milton
The 2008 HSC Study Guide developed for students by NSW HSC Online is now available.
Tourism - Sales/Office operations (120 hours)
- Core
- Elective
- Deal with conflict situations
- Perform office procedures
- Process financial transactions
- Promote products and services to customers
- Use business technology
- Produce simple word-processed documents
- Develop and update event industry knowledge
- Receive and process reservations
- Provide on-site information and assistance
Tourism - Sales/Office operations (240 hours)
- Core
- Work with colleagues and customers
- Work in a socially diverse environment
- Follow health, safety and security procedures
- Develop and update local knowledge
- Communicate on the telephone
- Perform office procedures
- Process financial transactions
- Develop and update tourism industry knowledge
- Source and provide destination information and advice
- Access and interpret product information
- Elective
- Promote products and services to customers
- Deal with conflict situations
- Use business technology
- Produce simple word-processed documents
- Process and monitor event registrations
- Coordinate guest and delegate registrations at venues
- Develop and update event industry knowledge
- Develop and update knowledge of protocol
- Prepare quotations
- Receive and process reservations
- Process non-air documentation
- Provide on-site information and assistance
- Research and share general information on Australian Indigenous culture
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