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WRRS.1A Sell Products and Services
This unit involves the use of sales techniques and encompasses the key selling skills from approaching a customer to closing the sale. It requires a basic level of product knowledge.
Critical Aspects of Assessment
Evidence of the following knowledge and
skills is considered essential to demonstrate competency in this
unit:
- Applying product knowledge and using an appropriate sales approach to sell the benefits of products, overcome objections and close sales
- Using questioning, listening and observation skills to accurately determine customer requirements
- Consistently applying store policies and procedures, in regard to selling products and services
- Maximising sales opportunities according to store policies and procedures
- Consistently applying industry codes of practice, relevant legislation and statutory requirements in regard to selling products and services
- Evaluating personal sales performance to maximise future sales
Covered in this unit
