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WRRM2B Perform routine housekeeping duties
This unit encompasses the skills, knowledge and attitudes required to maintain and organise work areas in a retail environment. It includes the organisation of the work area to keep the workplace tidy, clean and safe, and the application of appropriate personal hygiene practices by staff members.
Housekeeping is an essential element of successful retailing. The overall image the store is trying to project can be enhanced by effective housekeeping policies and procedures.
Customers today are very discerning and expect to shop in an environment that is tidy, clean and safe. It is the responsibility of all team members to ensure that these expectations are met.
Critical aspects of assessment
To demonstrate competency in this unit, a candidate must be able to:
- consistently apply housekeeping duties to the work area, point of sales terminals, walkways and fixtures/display areas
- consistently apply safe work practices in the operation and maintenance of a range of cleaning/housekeeping equipment according to:
- store policy and procedures
- occupational health and safety legislation/regulation/codes of practice
- industry codes of practice
- manufacturers’ instructions and design specifications
- apply the store housekeeping program to the work area and report faults/problems to the relevant person/department
- accurately read and interpret, and consistently apply manufacturers’ instructions for cleaning products, tools and equipment
- complete tasks within the set time frame.
Contents
Organise work area
Maintaining the work area
Applying housekeeping policy
Drag and drop activity Flash
Version HTML Version
Performing housekeeping routines
Cleaning the work area
Personal hygiene practices
Routinely cleaning
Waste removal and disposal
Hazard identification and removal
Storage and maintenance of cleaning equipment