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SIRXSLS001A Sell Products and Services
This unit involves the use of sales techniques and encompasses the key selling skills from approaching a customer to closing the sale. It requires a basic level of product knowledge.
Critical Aspects of Assessment
Evidence of the following knowledge and skills is considered essential to demonstrate competency in this unit:
- Applying product knowledge and using an appropriate sales approach to sell the benefits of products, overcome objections and close sales
- Using questioning, listening and observation skills to accurately determine customer requirements
- Consistently applying store policies and procedures, in regard to selling products and services
- Maximising sales opportunities according to store policies and procedures
- Consistently applying industry codes of practice, relevant legislation and statutory requirements in regard to selling products and services
- Evaluating personal sales performance to maximise future sales
Covered in this unit
Apply product knowledge
Approach the customer
Gather information
Sell benefits
Overcome objections
Close the sale
Maximise sales opportunities
HSC exam practise
Key terms and concepts
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