Retail Services
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Perform point-of-sale transactions
Processing a sale requires the sales assistant to be familiar with the store’s policies and procedures.
Customers have a variety of choices when it comes to paying for items they wish to purchase. All team members must be familiar with the steps involved in processing transactions and any special security considerations associated with each payment type. Merchandise is another key consideration. Careful handling is required for fragile or bulky items and packing or wrapping must be appropriate to the product.
The way the sale is processed will largely be determined by the type of transaction. For example, customers requiring lay-by will go through a different process to those wanting to pay cash for items and have them delivered.
Point-of-sale transactions include:
- cash
- EFTPOS
- cheque
- credit card
- lay-by
- gift voucher
Detailed information on different types of transactions can be found by following the links below:
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