Retail Services
Home > Retail > Compulsory Units > 240 hours > Apply point-of-sale handling procedures > Apply point-of-sale handling procedures
Complete sales
Some customers require more than a cash register print out at the completion of their purchase. For example, trade or wholesale customers may require all sales to be invoiced and may also require special orders from time to time. Again the professional sales assistant must be familiar with their store’s policies and procedures and complete the necessary documentation accurately and efficiently.
Customers who have established accounts with the retailer are able to purchase goods, take the goods with them and pay at a later predetermined time, usually 30 days. An example is a tradesman purchasing goods from Bunnings Warehouse on account and paying for the goods after the statement has been received.
A typical invoice might include:
- invoice number
- date
- supplier details
- purchaser details
- order number
- quantity and description of goods
- unit price of goods
- GST payable
- total invoice amount
- terms for payment.
From time to time retailers order in special items for customers. An example might be merchandise not ordinarily carried by the retailer that is ordered in specially to suit the needs of a particular client. Such orders usually require the customer to pay a deposit and further documentation needs to be completed. Again accuracy is essential in completing required documentation.
Back to Important notes
|