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Key terms and concepts
| Terms | Definitions |
|---|---|
| Collaboration | The process of working together. |
| Communication | The process by which people exchange information. |
| Conflict resolution | The process of solving an identified problem. |
| Feedback | Comments and/or information about the quality and/or success of something, e.g. a verbal message receiving acknowledgement through body language. |
| Negotiation | A formal discussion between parties with the purpose of reaching an agreement. |
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