Retail Services
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Types of customers
As the retail industry is people centred, workers within the industry come into contact with a large range of people. Broadly speaking, customers can be divided into two main groups.
Internal customers - people who work with you.
External customers - people who work outside your business.
We do not always realise how many people we come into contact with in the workplace. Below is a list of some of the many people whom you may come into contact with at work.
| Internal customers | External customers |
|---|---|
| Fellow workers Supervisors Managers Trainees Cleaners Part–time staff Casual staff |
Customers Suppliers Designers Service providers Contractors Tradespeople Sales representatives Delivery personnel |
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