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Activity 4 Effective questioning
- On a piece of paper draw three columns and label the columns “open”, “closed” and “reflective”.
- Listen to the conversation, paying attention to the questioning technique of the salesperson.
- See if you can identify what type of question is being used each time and tick the correct column.
Listen for effective questioning skills.
Now click on the written form of the dialogue and check your listening skills by clicking on the question and revealing the type of question being asked.
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