Retail

WRRCS1B
Communicate in the workplace

This unit encompasses the competencies required for effective communication with customers and other staff in the workplace.

Evidence of the following knowledge and skills is considered essential to demonstrate competency in this unit.

Providing a consistently welcoming environment by treating customers in a courteous and helpful manner.
Using effective questioning and active listening techniques to communicate with customers, while maintaining an awareness of the need for discretion, tact and confidentiality.
Interpreting and communicating information accurately to customers, supervisors and peers both face to face and via other communication electronic equipment.
Accessing, comprehending and processing information accurately according to store policies and prcedures.
Consistently following routine instructions and seeking advice/assistance if required.
Participating actively and positively within a workplace team.
Consistently applying store policies and procedures in regard to personal dress, presentation hygiene and code of conduct.
Consistently meeting store scheduling routines and using time effectively.
Interpreting, calculating and recording numerical information accurately