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THHGGA01B Communicate on the telephone
This unit deals with the skills and knowledge required to communicate effectively on the telephone. It is an essential skill for large numbers of people working in all sectors of the tourism and hospitality industries.
Telephone communication may take place in a range of different contexts including but not limited to:
- an office
- a reception area
- on tour
- on-site (eg at events)
- on mobile phones
- with customers and colleagues.
Critical aspects of evidence
- Correct use of telephone equipment
- Courteous and friendly telephone service
- Clear and concise verbal and written communication
