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WRRCS2B Apply point of sale handling procedures
This unit encompasses the skills, knowledge and attitudes required at the point of sale in any retail store. It includes operating the point of sale equipment, applying store policies and procedures to a range of transactions, dealing appropriately with the customer and packing or wrapping the item for transportation.
Critical aspects of assessment
Competency in this unit requires evidence that the candidate:
- consistently operates point of sale equipment according to manufacturers’ instructions and store policies and procedures.
- consistently applies store policies and procedures in regard to cash handling and point of sale transactions.
- processes sales transaction information responsibly and accurately according to store policies and procedures.
- constantly applies store policies and procedures in regard to the handling, packing and wrapping of goods/merchandise.
Contents
- Common equipment at point of sale
- Point of sale terminals (POST)
- Opening, closing and clearing the register
- Cash handling
- Maintaining a float
- Ordering change
- Transaction errors
- Documentation used at point of sale
- Delays at point of sale
Perform point of sale transactions
- Cash transactions at point of sale
- Non cash transactions at point of sale
- Other transactions at point of sale