Retail
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WRR02
Work Effectively in the Retail Environment
This unit encompasses the skills, knowledge and attitudes required to work effectively in the retail environment. It involves acting responsibly and in a non-discriminatory manner, and identifying the relevant award/agreement.
Critical aspects of assessment
Evidence of the following knowledge and skills is considered essential to demonstrate competency in this unit.
- Consistently and responsibly applying store policies and procedures in regard to work place ethics, including rosters, notification of the availability for work, allocated duties/job description
- Consistently applying store policies and procedures and legislative requirements, in regard to external/internal client contact, especially the use of non-discriminatory language and attitudes.
- Knows employee's rights and responsibilities in regards to awards/agreements.
- Identifies and describes the role of various parties including employer and employee associations.
Symbols used in this module
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Internet link |  |
Picture/graphic |
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Written exercise |  |
Listening exercise |
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Reading required |  |
Questions |
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Powerpoint show |  |
Check your answers |
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